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Have questions about our wallet intelligence platform? We're here to help you maximize your trading potential.
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Frequently Asked Questions
How quickly do you respond to support tickets?
We typically respond within 24 hours for general inquiries and within 4 hours for technical issues.
Can I pay in a diffrent way?
Yes, we accept crypto payments. If you prefer paying without connecting your wallet contact us and we will help you with the payment.
Can I request a refund?
If you're not satisfied or notice any issues with a wallet, please contact our support team. We're here to help and will promptly resolve any problems, including sending new wallets.
Support Hours
Monday - Friday9:00 AM - 6:00 PM EST
WeekendLimited support
Emergency Support
For critical account security issues or payment problems, mark your inquiry as "urgent" and we'll prioritize your request.